Our commitment to provide quality products and unsurpassed customer support has made DoxTek an industry leader in customer satisfaction. In a continued effort to provide excellent customer service and low prices we have developed the following return policy. All returns are the responsibility of the purchaser. Accordingly, please appropriately insure all products and return them via a reliable carrier as lost or damaged merchandise will not be considered for return or credit. All products must be returned in their original package.

All returns require a DoxTek Return Merchandise Authorization number (RMA). Please call toll-free (877) 705-7226 to request a RMA number. Products returned without an RMA number will not be processed and will be returned to sender. RMAs are valid for 15 days beyond the date of the issuance.

Returns within 15 Days

DoxTek will accept the return of products and provide a full account credit for all merchandise returned "as new" in its original, unopened packaging within 15 days of the original invoice date.

Returns within 15 to 30 Days

Equipment with an invoice date beyond 15 days, but within 30 days, returned to DoxTek "as new" in original, unopened packaging will be subject to a five percent restocking fee. The customer will receive a 95 percent account credit.

Returns Beyond 30 Days

Returns requested beyond 30 days from the original invoice date will be reviewed on an individual basis and every effort will be made to accommodate the return. DoxTek retains discretion, however, to approve this request. If the return is approved a restocking fee will be levied as determined by DoxTek.

Opened Equipment

Any opened equipment (opened packaging) is considered "used" and cannot be resold by DoxTek as "new". This includes equipment that has been removed from the original packing but has not been placed into service. For example, a scanner removed from its packaging but not plugged into a PC is "used" equipment, as it cannot be returned to our inventory. DoxTek may purchase used equipment from customers at its discretion.