The Bank of American Fork uses Document Imaging to Increase Customer Service and Security
PR for DoxTek
Provo, UT (May 19, 2008) The Bank of American Fork worked with DoxTek, Inc, a Utah based document imaging company, to implement an enterprise-wide imaging system, which allows bank employees to access digital replicas of customer loan documents and signature cards, from any of the bank’s ten branches.
“This system gives our customers the ability to walk into any branch and have instant access to loan documentation and signature verification,” said Mark Holley, Bank of American Fork systems manager. “The days of waiting for home branches to pull and fax copies of documents are gone. It saves us time and it saves our customers time.”
All branches of the Bank of American Fork are equipped with a document scanner, to capture digital images of documents, and software to import the scanned images into the banks enterprise-wide Jack Henry system. Customers’ digital loan and signature documents are attached to their accounts and are available for review anytime the account is accessed. Holley said, “DoxTek has made this system work beautifully for us. Our customers can make a deposit and review their loan application without additional waiting or work on our end.”
In addition to increasing customer service and security, the bank is also saving room. According to the FDIC, banks must archive all customer documents for seven years. “Considering some loans consist of 300 to 500 pages of documentation, we are talking about quite a few bank boxes,” said Holley. “Now we archive all of our digital documentation on optical disks, which take up a fraction of the space.”
About DoxTek, Inc.
DoxTek is a solution provider that specializes in document scanning software, document management systems, business process automation and document imaging solutions. As national experts in ERP and business application integration, DoxTek clients rely on its innovative solutions when working with SAP, SharePoint, PeopleSoft, Oracle, Microsoft Dynamics, AutoCAD and other leading lines of business systems. As a certified Hyland/OnBase and Kofax reseller, DoxTek is a resource for clients looking to streamline systems, improve productivity, meet new compliance standards and improve business processes. For more information call 877-705-7226 or visit the company’s web site at www.DoxTek.com.