ECM Can Help and Here’s How
July 17, 2015
ECM can help and here’s how
Todd Douglas, Director of Business Development
Ever wish there was a way to help your customers buy faster? How about reducing your retention time? Or not having to pay for those costly printing and courier services? You’re certainly not alone! But Enterprise Content Management technology (ECM), which allows business owners to be able to have control of information within their organization, can help you get there. Besides just gaining control of information, here are four additional ways that ECM can help your business:
- Improving customer service. Your ECM system will help recover the excessive time spent searching in multiple locations for documents and then waiting for files to be pulled and delivered. Instant access gives you real-time visibility into the status of requests and transactions. Furthermore, you can provide customers with access to complete forms and make requests online, drastically streamlining business processes.
- Minimizing risk. ECM solutions allow for easy enforcement of your security policies while tracking all documents accessed and activities taken place on those documents. It facilitates reporting and auditing on the information you already have, as well as the information you may need. Additionally, there is no need to worry about retention periods as your ECM solution will automate retention times and records management requirements.
- Giving you document version control. An ECM solution will give you document management and version/revision control so losing control over critical documents can be a thing of the past. Your team can work on one document at the same time while recording notes and comments on documents and still have time-stamped saved versions in case you need to revert back to an earlier rendering.
- Reducing operating costs.An ECM solution will eliminate the cost of printing, courier services, and storing paper because your content will be captured digitally. Digital capture will provide you with instant access to content and processes from anywhere, including mobile devices. Instant access paired with the automation of predictable decisions and providing useful tools to manage all surrounding tasks, activities, and case work will ensure that you increase productivity without increasing your staff.
By integrating ECM technology into your department, you will be able to streamline business processes, better enforce security policies, control information within your organization, and stop paying those hefty printing/courier service fees. For more information on how ECM can improve the specific departments of your business, check out our previous post here!
Next week on the blog: DoxTek’s Tech Guy will help you decide if it’s time to upgrade that scanner.
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