Waiting to Hear

Remember when you were a student applying for college? Waiting to know when your admissions applications was received and accepted was worse than waiting for a pot to boil. WGU’s admissions enrollment process suffered from lengthy delays.  Worse, university counselors had to make critical enrollment decisions with limited information.

Applying to More Than One School

It’s common for prospective students to apply at several competing universities. So it’s no surprise that shorter and more streamlined enrollment processes factored into a candidate’s school choice. Unfortunately, WGU’s transcript evaluation process was tedious, and required staff to manually enter course and credit information for each class from every university transcript. This exhaustive approach bottlenecked admissions and forced university counselors to make recommendations with a limited amount of transcript information. A change was needed to keep WGU competitive.

Effective Solution

DoxTek started at the beginning. We carefully analyzed WGU’s document management process from top to bottom. The solution we designed employed an OCR process to capture and automatically read and transfer transcript data. This single update allowed WGU counselors to have a comprehensive academic history of each prospective student at their fingertips. Now counselors were able to make more accurate program recommendations and help students with customized plans. In fact, the integration solution was so effective, it freed up more than an hour a day for each transcript processor. This efficiency created a team-wide savings of 125 hours per week.

Now prospective students don’t skim past WGU just because they heard from competitors sooner. Instead, they receive a personalized in-depth evaluation report and degree plan. The plan creates a clear roadmap for their success at WGU.

“We would have needed a legion of human data processors to achieve what DoxTek’s solution did, and continues to do, for us. The time savings we enjoy now are invaluable. It’s why I keep asking DoxTek to do more magic with me.”

– Darin R. Hobbs, University Registrar at Western Governors University