With the help of DoxTek, eReplacementParts.com implements ABBY Flexicapture to improve document processing.
What Happens When You Can’t Use Your Tools
Can you imagine what it would be like if you couldn’t use an electric saw? It is mind numbing and exhausting to push and pull for hours just to get a piece of wood into a more useable shape. Thankfully, someone invented the electric saw and cutting a straight line by hand suddenly became easier and faster. Mechanical things, such as tools, are an amazing part of the world we live in. The challenge with mechanical things is they eventually wear out and break. That challenge is compounded when it gets difficult to find the right part to get your tool back in working order. The guys at eReplacementParts stepped in to create an enterprise that helped people get parts to keep things running.
Sort of Worked
With any good solution come new challenges. In the case of eReplacementParts, mountains of paper came through the door every day from both vendors and customers. Sorting and directing the invoices was mind numbing and exhausting. Thankfully, the company found a scanning solution that helped automate much of the manually intensive processes involved with these invoices. Unfortunately, it was a solution that was just “good enough.” Many eReplacementParts users hadn’t been happy with the process for quite some time—but it did the job.
Then things got weird.
The solution company informed eReplacementParts that the software version in use would no longer be supported. So unless eReplacementParts upgraded, their system would be disabled. However, there seemed to be a silver lining. If the upgrade took place, many of the things that had been “good enough” might now be much better. Except there was a catch. The current provider couldn’t confirm the improvements would happen. Nor could they confirm that the hundreds of custom templates that had been built for the current version would continue to function. In fact, the provider of the current solution was unable to even give accurate pricing for the upgrade. For the team at eReplacementParts, it felt like they were fighting against themselves.
Maybe good enough wasn’t really good enough.
If eReplacementParts had to rebuild the scanning process from the ground up, they decided to look for other possibilities. One of those possibilities was Flexicapture from ABBYY. The team at DoxTek was ready to show eReplacementParts what was possible. The initial Flexicapture demonstrations by DoxTek suggested many of the previously tolerated pain points could be relieved. For example, the previous scan flagged an entire document for a single error that could take 30 minutes to correct. By contrast, the Flexicapture solution only pinpointed the one error, which allowed a fix in only a few minutes.
When the DoxTek team implemented the new Flexicapture solution, things kept getting better. For instance, individual operators could now update custom templates for invoice styles that previously required coding and programming experience. In the past when an error was found, a request was sent to programmer to fix. Unfortunately, that request could be placed at the end of a line of other requests. To make matters worse, it meant any other invoices of the same type couldn’t be processed until the fix was made. By contrast, the ABBYY solution was simple enough for the operator to make the fix on the fly, and the work flow continued in minutes rather than waiting days.
Although the Flexicapture solution from DoxTek was only recently implemented, the future looks promising for improved efficiencies and savings at eReplacementParts. The mind numbing and exhausting process of good enough looks to be a thing of the past.